Terms of Service
Thank you for choosing DobiTown as your laundry cleaner! Please read these terms carefully before using our services. By using our services, you agree to the terms and conditions stated.
Return Time
Our standard return time for wash, dry, and fold will be next day. However, processing time may be longer during high-volume periods. We will inform customers of the actual return time before collecting the items.
**Same-day express service is available with a 2x surcharge.
Delivery Fees
We provide pick-up and delivery services with our own drivers. Enjoy free delivery with a minimum spend of RM100. A RM5 delivery fee will be charged for orders below RM100.
Currently, self-pick-up or drop-off options are not available.
Payment Method
We do not accept cash payments. Only bank transfers are accepted. Payment must be made before the items are returned. We reserve the right to withhold the items if payment is not completed after cleaning.
For foreign customers: Don’t worry — a payment link will be provided, and you can pay using your debit or credit card.
Cancelled Service after Collection
We will provide a full price quotation based on the information given by the customer before arranging pick-up. If the customer decides to cancel the order after the items have been collected, a RM20 cancellation fee will apply.
Stain Removal
We will do our best to remove stains from your items, but 100% stain removal is not guaranteed as it depends on the stain’s age, cause, and the item’s material. Stain inspection is not included in our standard service, and we do not treat stains unless specifically requested.
Kindly let us know in advance if your items have special stains that need treatment. Stain treatment will be charged accordingly, depending on the stain’s type and size.
Items Not Accepted for Wash
Kindly note that we DO NOT accept shoes, curtains, or carpets for machine wash.
Delicate materials (e.g. wool, silk, leather, suede, velvet, lace, chiffon, cashmere) and luxury brand clothing are also not recommended for normal machine washing and drying. Items with beads, sequins, fur, or labeled “dry clean only” are not suitable either. Additionally, items containing rubber, foam, plastic linings, or other heat-sensitive materials are not suitable for tumble drying, as they may melt, warp, or get damaged.
Customers who choose to send such items do so at their own risk, and DobiTown will not be held responsible for any damage or loss.
Item Loss / Damage / Shrinkage
We cannot guarantee that your items will not shrink, as dryers are used for drying. Please note that shrinkage is a natural result of the drying process and is not considered damage.
We assume all clothing provided to us is suitable for machine washing. Kindly ensure that all items handed to DobiTown are safe to wash and dry using machines. We are not responsible for any damage caused by unsuitable fabric material. (Luxury brand items are not recommended for normal wash services.)
If your items are lost, burned, or torn due to our handling, please contact our live agent within 48 hours of receiving them. Claims made after this period will not be accepted. Compensation is limited to the item’s purchase value (receipt required) or RM200, whichever is lower.